If your file weighs less than 10 Meg, you can send it to us by email at atelier@photosynthese.com. Otherwise, using “Wetransfer”, “Dropbox” or similar services is an effective way to send larger files. Remember to compress your file to preserve its integrity. Upon receipt of your file, we will send you a confirmation email. 

All materials entrusted to PhotoSynthèse are handled with the greatest care. We will keep them for a maximum of 30 days. We assume no responsibility for any damage or loss of your originals. When your project is completed, it is your responsibility to recover your originals.

Individuals are required to pay upon receipt of their completed project. Payments can be made with a debit, credit or cash card. 

Businesses and customers who have an account with us enjoy 30 days net payment terms.  Businesses and account customers can pay via direct deposit, interac transfer, credit card or check. 

For more information about payment terms or about your invoice please contact comptabilite@photosynthese.com.  

In the process of a printed project, we always plan the production of a proof. We will notify you by email when it is ready. The latter allows you to approve colors, margins, paper, etc. 

Approval in person is recommended, but we can send it to you for a fee. If you cannot approve the test, or if a photo is requested, it is your responsibility to assume the final result, but we will inform you if we have any questions.

We will send you an email when your project is completed. You can pick it up at our offices during business hours , or we can deliver it to you, for a fee, by courier service.

You will receive your project packaged in a pouch or a customized cardboard box. These boxes are not designed for intercity delivery.

If the print paper comes in a roll, we will roll your print in a tube.

Once our infographic designers have verified the compliance of your file, your project will be completed in more or less 4 working days, depending on the complexity and scope.

Do let us know of specific timelines or deadlines you have to comply with.

We will send you an email at each step of the production process. Here is the procedure you can expect:

- Following a request for a quote, an email will be sent to confirm receipt.

- A quote will follow.

- Upon written approval of your quote and receipt of your files, we will confirm that your project has been received.

- If your file is compliant, we will contact you for approval of a test, if applicable. Otherwise, we will notify you of your file’s non-compliance.

- You will receive an email to advise you that the work is completed. You should then notify us if you will be picking up the final output or if you wish a delivery.

You can contact us by email, atelier@photosynthese.com, to let us know of your specific needs. Our customer service staff will be able to guide you through our choice of materials, sizes, finishes, etc. Refer to Contact us.

We recommend that you save your files in Adobe RGB format TIFF. We obviously accept other files, if ever there is a problem, we will inform you.

With inkjet, it is sometimes possible to have a distortion on the length of the print. For example, a canvas on which we apply a varnish will shrink. It is therefore strongly recommended to wait until you have your print in hand before having a custom frame or subframe manufactured.

If you already have a frame please let us know when placing your order.

If you receive one or more digital files from us, we ask that you check the format, the margins, the framing or any other requests you have made. It is your responsibility to validate the conformity of those parameters.

 Refer to our forms section to submit your request. The questions necessary for the development of your quote are there.  

It is not necessary to have your file to provide you with a quote. However, for die-cutting requests it may be necessary for us to review your file. Always name your file "for quotation only" to avoid any misunderstanding during production. You should note however that in the event the final does not comply with your request for quotation, we will produce a new quote for re-approval.

We strive to provide you with accurate and detailed quotes, but it is your responsibility to verify that all the details are consistent with your project. Do not hesitate to contact us if you have any changes or questions.

If you are ready to go ahead with production, simply get back to us in writing with cost approval, quote number, and your final file. Our quotes are valid for a period of 30 days.

We can scan your transparent originals: slides, negatives, 4 x 5… with our Heidelberg drumscan. This technology allows a large magnification factor, while retaining the grain of the film. 

We will use our Cruse flatbed scanner to scan your paper works, canvases and other rigid mediums. This technology allows to reveal all the texture, subtleties and nuances of the medium used.

For smaller originals, photos, manuscripts, etc. we will prefer our Topaz flatbed scanner with expansion capabilities to meet your needs.

We will give you your files in RGB mode. However, for your publishing needs, we can convert to CMYK, depending on the profile requested.

It is possible to order a proof, for a fee, following your digitization. We can provide a proof on satin paper or on the paper chosen to print your images.

We can perform a complete but reduced image test. If you want to see the texture, we can print a section of your visual in the final format. If you have several images, it is also possible to print them as a contact sheet.

When your project is completed, we will contact you. We will send you a link to download your files, or a DVD if requested. After a period of 30 days, we will delete the files from our server. It is therefore your duty to recover your files and your originals promptly.

For laser printing, a 300 dpi resolution in the printing format is recommended.

For inkjet printing, a 200 dpi resolution in the printing format is recommended.

We can perform a complete but reduced image test. Or if you want to see the texture and resolution of your file, we will print a one-section frame in the final format. Or if you have several images we will print a contact sheet. Your proof will be printed on the same paper and printer as your final print.

We need you to ask your printer for the color profile (ICC) they will use.

An ICC profile is a file used to define the color space of a screen or a printer. Thanks to the proper management of ICC profiles we can achieve optimal printing quality.

To ensure uniformity throughout a book or a publication we adjust the contrasts and colors of your digital files and then transfer your images in the required mode.

An edition allows you to offer your customers a reproduction of your original work in a fixed number of copies to be signed and numbered. We will make a first copy on the selected paper and, following your approval, we will print the requested quantity. We can also scan your original if needed.

We can print up to 60" wide if the chosen media format allows it. In some cases, we cannot print to the edges of the paper. You should therefore bring your file to 59.5” on a 60” media for example.

We always recommend adding margins to your image. Margins facilitate the manipulation of your visual without damaging the printed surface.

Although we keep the printing parameters of your projects; inks, color profiles and papers may vary over time. This allows you to ensure the accuracy of the work.

We use pigmented inks designed to have a long service life. The durability of colors and paper will therefore depend on its framing and hanging environment.

Thanks to the fixed knives, the oscillating knife and the router, we can cut a multitude of materials. If you wish to cut into a material that we do not have in stock, you can provide it to us and we can test it (involving costs) before providing you with a quote. Metal materials and those more than one inch thick are excluded.

 We request a vector file with layers showing the different cuts  to be produced in AI, EPS or PDF format. See the tutorials page.  

It is recommended to have a clean and dry surface. The wall should not be freshly painted; a drying time of more or less 10 days is required for optimal adhesion. ECO paints, too matte ones, surfaces with a simple primer or sealant are to be avoided. It is recommended to use a pearl finish paint and a short hair roll to avoid an orange peel texture.

We don't do installation but we have excellent partners that do. If your project allows us, we can coordinate everything for you (involving additional costs) or forward you their contact information.